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Incident Report for
Empathize with those affected and let them know everything is operating as normal.
Posted Sep 15, 2019 - 05:11 GMT+00:00
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Sep 15, 2019 - 05:01 GMT+00:00
As you continue to work through the incident, update your customers frequently.
Posted Sep 15, 2019 - 05:07 GMT+00:00
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Sep 15, 2019 - 05:37 GMT+00:00